Employee Reactions to Paper and Electronic Surveys: An Experimental Comparison
作者：
Croteau, Anne-Marie*;Dyer, Linda;Miguel, Marco
通讯作者：
Croteau, Anne-Marie
作者机构：
Concordia Univ, John Molson Sch Business, Montreal, PQ H3G 1M8, Canada.
通讯机构：
Concordia Univ, John Molson Sch Business, Montreal, PQ H3G 1M8, Canada.
语种：
英文
关键词：
Electronic surveys,employee reactions,experimental design,perceived ease of use,perceived enjoyment,psychometric quality
期刊：
IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION
ISSN：
0361-1434
年：
2010
卷：
53
期：
3
页码：
249-259
摘要：
Using a within-subjects field experiment, we tested the differences between paper-based and electronic employee surveys. Employees of a large organization were invited to respond to a paper survey as well as an identical electronic survey. Results from 134 employees who completed both questionnaires indicated that electronic surveys were seen as marginally easier to use and more enjoyable than paper surveys. However, the paper-based questionnaires produced a higher response rate. The self-reported likelihood that participants would respond to similar questionnaires in the future did not differ between the two formats. After comparing the answers on survey items that measu...
